kg997 Privacy Policy
At kg997, protecting your personal data is a core responsibility. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold as a player on our Bangladesh platform.
Our Privacy Commitments
Six principles that define how kg997 handles your personal information — clearly and without ambiguity.
Minimal Data Collection
kg997 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and the delivery of our services. We do not collect data for its own sake.
End-to-End Encryption
All data transmitted between your device and kg997 is protected by 256-bit SSL/TLS encryption. Passwords are stored using one-way hashing and are never accessible in plain text to any member of our team.
No Data Selling
kg997 will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate and improve your experience on our platform.
Your Rights Are Respected
You have the right to access, correct, and request deletion of your personal data held by kg997 at any time. Submit a request to [email protected] and we will respond within a reasonable timeframe.
Transparent Processing
We document every category of personal data we hold, the legal basis for processing it, and how long we retain it. This policy reflects those records in plain language — no hidden processing activities.
Secure Third-Party Partners
Where kg997 shares data with third-party providers — such as game studios, payment processors, or fraud-detection services — those partners are bound by strict data-processing agreements and security standards.
1 Introduction
This Privacy Policy ("Policy") sets out how kg997 ("we", "us", "our") collects, processes, stores, and shares personal data in connection with the operation of the kg997 online casino and sports betting platform, accessible at kg997.io ("Platform"). This Policy applies to all registered players, visitors, and any other individuals whose personal data kg997 processes in the course of providing its services to players in Bangladesh.
By registering an account with kg997, completing the identity verification process, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the kg997 Platform.
This Policy should be read alongside the kg997 Terms & Conditions, which also form part of the agreement between you and kg997. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
Data Controller: kg997 acts as the data controller in respect of personal data collected through the Platform. For all data-related enquiries, contact us at [email protected].
2 Data We Collect
kg997 collects the following categories of personal data depending on how you interact with the Platform:
2.1 Identity Data
- Full legal name as it appears on your official identity document
- Date of birth (used to verify you are 21 years of age or older)
- Nationality and country of residence
- Government-issued identity document number (National ID, passport, or driving licence)
- A copy or photograph of your identity document when required for KYC verification
2.2 Contact Data
- Email address
- Mobile phone number (including the bKash, Nagad, or Rocket number linked to your account)
- Residential address in Bangladesh (city, district, and postal area)
2.3 Financial Data
- Mobile banking account details (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
- Bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) where applicable
- Card details (Visa or Mastercard — card number, expiry date, and billing name) processed via our certified payment gateway partner; kg997 does not store full card numbers directly
- Transaction history, including deposit amounts, withdrawal requests, and processing dates, all denominated in Bangladeshi Taka (৳)
2.4 Account and Gaming Data
- kg997 username and account ID
- Account wallet balance and bonus balance history
- Betting history, game session logs, and wagering records
- Responsible gaming settings (deposit limits, session limits, self-exclusion status)
- Customer support correspondence and live chat transcripts
2.5 Technical and Usage Data
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser version
- Pages visited on kg997, time spent, click-stream data, and referral source
- Login timestamps and session duration
- Cookie identifiers and analytics tracking IDs (see Section 9 for full cookie details)
Note: kg997 does not collect sensitive special-category data such as biometric data, health records, political opinions, or religious beliefs. The only data we collect is what is reasonably necessary to operate a safe, compliant, and enjoyable platform for players in Bangladesh.
3 How We Collect Your Data
kg997 collects personal data through the following channels:
- Registration and Account Setup: When you create a kg997 account, you provide identity, contact, and credential information directly through our registration form.
- KYC Verification: When we request identity verification, you submit copies of identity documents and proof of address either via secure upload through your account dashboard or via email to our verification team.
- Deposits and Withdrawals: Financial data is collected when you initiate transactions through bKash, Nagad, Rocket, Upay, bank transfer, or card payment.
- Platform Usage: Technical and gaming data is collected automatically as you browse, log in, and interact with games and betting markets on the Platform.
- Customer Support: Data is collected when you contact us via email or live chat, including the content of your communications.
- Cookies and Tracking Technologies: Usage data is collected passively via cookies and analytics tools as described in Section 9 of this Policy.
- Third-Party Verification Services: In some cases, we may verify identity data against third-party databases as part of our fraud-prevention and KYC obligations.
4 Legal Basis for Processing
kg997 processes your personal data on one or more of the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (providing the Platform service to you) |
| Identity verification (KYC) and age checking | Legal obligation and legitimate interest (preventing underage gambling and fraud) |
| Processing deposits and withdrawals in BDT | Performance of a contract |
| Maintaining betting and transaction history | Legal obligation and performance of a contract |
| Fraud detection and anti-money-laundering checks | Legal obligation and legitimate interest |
| Sending transactional communications (e.g., withdrawal confirmations) | Performance of a contract |
| Sending promotional communications | Consent (you may withdraw consent at any time) |
| Platform analytics and improvement | Legitimate interest (improving the Platform for all players) |
| Responsible gaming monitoring | Legitimate interest and legal obligation (player protection) |
5 How We Use Your Data
kg997 uses the personal data it collects for the following purposes:
5.1 Account and Service Delivery
Your identity and contact data are used to create and maintain your kg997 account, verify your eligibility to play (including the 21+ age requirement), and deliver the full range of casino games, live tables, and sports betting markets available on the Platform.
5.2 Payment Processing
Financial data is used to process deposits from and withdrawals to your preferred Bangladesh payment method — including bKash, Nagad, Rocket, Upay, and supported bank accounts. All transactions are denominated in Bangladeshi Taka (৳). We use this data to reconcile your account balance, investigate any disputed transactions, and maintain accurate financial records.
5.3 Security, Fraud Prevention, and Compliance
kg997 uses identity, financial, and technical data to detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. This includes automated screening of transactions and manual review where warranted. We may share relevant data with law enforcement or regulatory authorities where required by law.
5.4 Responsible Gaming
Account and gaming data — including betting history, session length, and deposit frequency — is used to monitor for indicators of problem gambling. Where our responsible gaming systems flag a concern, we may reach out proactively, apply platform protections, or restrict account activity in line with our responsible gaming obligations.
5.5 Customer Support
Contact data and support correspondence are used to respond to your enquiries, resolve complaints, and improve our support quality. Support interactions may be recorded for training and quality assurance purposes.
5.6 Marketing and Promotions
Where you have provided consent, kg997 may use your email address or mobile number to send you information about platform promotions, bonus offers, seasonal campaigns (such as Eid, Pohela Boishakh, or BPL season offers), and new features. You may withdraw your marketing consent at any time by contacting [email protected] or updating your account preferences.
5.7 Platform Analytics and Development
Technical and usage data is used in aggregate and anonymised form to understand how players navigate the Platform, which games and markets are most popular, and where the user experience can be improved. This analysis does not involve making automated decisions that have a legal or significant effect on individual players.
6 Sharing Your Data
kg997 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
- Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe may receive limited technical data (such as an anonymous player ID and session token) necessary to deliver their games on our Platform. These providers do not receive your name, address, or financial details.
- Payment Processors: bKash, Nagad, Rocket, Upay, and card payment gateway partners receive the financial data necessary to process your transactions. These partners operate under their own privacy policies and are certified to applicable security standards.
- Identity Verification Partners: Third-party KYC and fraud-screening services may receive identity data for verification purposes. All such partners operate under binding data-processing agreements with kg997.
- Analytics Providers: Aggregated, anonymised usage data may be processed by analytics platforms to support Platform improvement activities.
- Legal and Regulatory Authorities: kg997 may disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh where required to do so by applicable law or a valid legal order.
- Business Transfers: In the event of a merger, acquisition, or transfer of all or part of our business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
Reminder: kg997 will never share your personal data with advertising networks, data brokers, or any third party for the purpose of targeting you with advertising unrelated to kg997.
7 Data Retention
kg997 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Active account identity and contact data | For the lifetime of the account plus 5 years after closure |
| KYC documents and verification records | 5 years from account closure or last transaction date |
| Transaction and financial records | 7 years from the date of the transaction (financial record-keeping requirements) |
| Betting and gaming history | 5 years from the date of the bet or game session |
| Customer support correspondence | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, then 2 years as a record of the withdrawal |
| Technical logs and IP records | 12 months from the date of collection |
Once data is no longer required under these retention periods, it is securely deleted or irreversibly anonymised. You may request early deletion of your data under the circumstances described in Section 10 of this Policy.
8 Security Measures
kg997 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your browser or device and the kg997 Platform is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser's address bar when using kg997.io.
- Password Hashing: Account passwords are processed using one-way cryptographic hashing algorithms. kg997 staff cannot retrieve or view your password in plain text under any circumstances.
- Access Controls: Internal access to personal data is restricted on a need-to-know basis. Only authorised team members whose roles require access to specific data categories are granted that access.
- Intrusion Detection: Our infrastructure is monitored continuously for suspicious activity, including brute-force login attempts and unusual transaction patterns.
- Data Minimisation at Storage: We store only the minimum data required and apply retention schedules (see Section 7) to limit the volume of personal data held at any time.
- Vendor Security Standards: All third-party data processors engaged by kg997 are required to demonstrate compliance with applicable security standards as a condition of their engagement.
While kg997 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your kg997 account has been compromised, you should change your password immediately and contact our support team at [email protected] without delay.
9 Cookies and Tracking Technologies
kg997 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how players use the site. The following types of cookies are used:
9.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They enable core features such as maintaining your login session, storing your account preferences, and processing transactions securely. These cookies cannot be disabled without severely impairing the Platform's functionality.
9.2 Analytics Cookies
kg997 uses analytics tools to collect aggregated, anonymised data about how players navigate the Platform — including pages visited, time spent on each page, and which games or markets are accessed most frequently. This data helps us improve the Platform for all users. The data collected via analytics cookies does not identify you personally.
9.3 Functional Cookies
Functional cookies remember your preferences — such as your preferred language setting, last visited game category, or display configuration — so that the Platform behaves consistently across visits. Disabling these cookies may mean that certain preferences are not retained between sessions.
9.4 Managing Cookies
Most browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, accept only first-party cookies, or prompt you before accepting each cookie. Please note that blocking strictly necessary cookies will prevent you from using essential Platform features including account login and deposits. Browser-level cookie controls differ by browser; consult your browser's help documentation for specific instructions.
Note: kg997 does not use advertising or cross-site tracking cookies. We do not participate in retargeted advertising networks or share cookie data with advertising platforms.
10 Your Rights
As a player whose personal data is processed by kg997, you hold the following rights in respect of that data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.
- Right of Access: You may request a copy of all personal data kg997 holds about you, along with information about how it is processed and on what legal basis.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly through your account profile.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where we have processed it unlawfully. This right is subject to our legal retention obligations — for example, financial transaction records required under applicable law cannot be deleted early.
- Right to Restriction: You may request that kg997 restrict processing of your personal data in certain circumstances — for example, while we investigate a disputed accuracy claim.
- Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
- Right to Object: Where processing is based on our legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
11 Children's Privacy
kg997 is strictly an adult platform. Access to and use of the Platform is prohibited for any person under the age of 21. kg997 does not knowingly collect personal data from individuals under 21 years of age.
Underage Access: If kg997 becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, the personal data will be deleted as soon as reasonably practicable, and any funds deposited may be returned to the originating payment method. If you are a parent or guardian and believe your child has registered with kg997, please contact us immediately at [email protected].
12 Changes to This Policy
kg997 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make a material change to this Policy, we will notify registered players by email or via an in-Platform notification prior to the change taking effect. The "Last Updated" date at the top of this page will be revised to reflect any changes.
Your continued use of the kg997 Platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated Policy. If you do not agree with any revision, you should cease using the Platform and request account closure before the effective date of the change.
We encourage you to review this Policy periodically so that you remain informed about how kg997 handles your personal data.
13 Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way kg997 handles your personal information, please get in touch using the details below. All data-related correspondence will be handled in English.
- Email: [email protected]
- Subject Line for Data Requests: Data Rights Request
- Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
- Response Commitment: Acknowledgement within 5 business days; resolution within 30 calendar days
kg997 serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all of Bangladesh.
Your Data Is Safe with kg997
Now that you understand how kg997 protects your privacy, explore our full range of casino games, cricket betting markets, and slots — all secured with 256-bit SSL encryption. Players must be 21 years or older.